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Why the Bit Error Rate is a key concept of the Service Level Agreement?

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Why the Bit Error Rate is a key concept of the Service Level Agreement?

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In telecommunication, an error ratio is the ratio of the number of bits, elements, characters, or blocks incorrectly received to the total number of bits, elements, characters, or blocks sent during a specified time interval. The error ratio is usually expressed in scientific notation; for example, 2.5 erroneous bits out of 100,000 bits transmitted would be 2.5 out of 105 or 2.5 × 10-5. The most commonly encountered ratio is the bit error ratio (BER). For a given communication system, the bit error ratio will be affected by both the data transmission rate and the signal power margin. The BER is an indication of how often a packet or other data unit has to be retransmitted because of an error.

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