Why strive for a reputation of quality and continuous improvement?
• Quality helps patients achieve optimal health outcomes in an atmosphere of excellent service • Commitment to quality reduces expenditures • Attention to quality spares patient and staff frustration = patient and staff retention • Attention to quality promotes pride that will attract and retain talented staff • A focus on quality and improvement is key to meeting regulatory, licensing, and accrediting requirements (JCAHO, OPR, CMS, etc.) • Patients are choosing their healthcare provider and facility on the basis of quality. • Commercial payers (insurance, PPOs, HMOs) prefer to negotiate with organizations that provide high-quality, yet cost effective services • Government sponsored health plans are asking for more information on the quality of services they receive and pay for. • Health care organizations must be able to back up their espousal of quality with reliable objective data. • Quality is the right and ethical thing!
Related Questions
- How are Performance Management and Continuous Quality Improvement (a more common term in health care and other portions of the public health system), different, if at all?
- Does ARISE have in place any continuous quality improvement programs at its manufacturing plant?
- Why strive for a reputation of quality and continuous improvement?
