Why SMTP messages are accumulating in the spool directories?
This applies to F-Secure Internet Gatekeeper version 6.50 and newer. If the outbound e-mail messages are not always delivered when the product has been configured to deliver the e-mails using the DNS MX records, the most likely explanation is that some of the destination mail servers cannot be reached at the moment. This is perfectly normal on the Internet and in normal situations does not require any attention – F-Secure Internet Gatekeeper will try to deliver the messages for five days by default before giving up. If inbound SMTP messages start to accumulate in the spool directory, the most probable reason is that the network connection to the internal mail server is broken. Check that network connections are working – see the Troubleshooting chapter in the F-Secure Internet Gatekeeper administrator’s guide for instructions. If F-Secure Anti-Virus for Internet Mail reports a scanning error for a particular mail, you can see the contents of the mail by stopping F-Secure Anti-Virus for
