Why should our company request any service center follow written repair purchasing specifications and what documentation should we require to be assured of a “best practice” rewind?
A. Having a document outlining your companies needs and wants from our company or any service center eliminates speculation for both of us and provides some consistent targets. But documentation won’t eliminate the responsibilities in obtaining a level of “best practice” procedures for each individual motor. It’s only a start; we share the responsibility and must be particular but flexible to make each job is a “best practice” procedure. Upon request we will provide core loss, vibration, surge comparison, megger, resistance and no load volt/current test results. This data should be stored in your companies motor database for future reference. When the motor is sent to us or another service center it should be accompanied with complete nameplate data, location environment; operating volt/amp readings and past repair history.
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