Why should I pay for a toolbar like Impresario Web when Genesys and Nortel already provide one?
Essentially, BCE Elix has condensed its contact center expertise and its experience in the deployment of Genesys and Nortel CTI environments in its offer of an agent interface tool that exactly meets their needs. By offering multiple functionalities that enable improved agent efficiency and productivity, Impresario Web enables contact centers to increase their service level and enhance the customer experience.
