Why should I pay a fee for making a query by phone or paper? The American Express E Credit Card has been specially designed and priced to be exclusively serviced Online.
[Back to Top] What fees and service charges apply for Paper Statements or phone /paper based Customer Services? For request by phone or mail – Rs. 75 per call, fax or letter For request for paper account statements – Rs. 100 per statement However, we recommend that you use the Online Customer Services facility on this site for Online Services. There is no fee charged for this. [Back to Top] Are there any other charges applicable to the E Credit Card? The following charges are applicable: • For request for copy of charge slip – Rs 100. • Handling fee for returned cheques – Rs 150. • Overlimit fee – Rs 200 • Over limit charge is 2.5% of the amount by which you exceed your credit limit subject to a minimum charge of Rs. 250. • 1.5% of the total outstanding balance as per your last billed Card statement, subject to a minimum of Rs.175 and a maximum of Rs.350. • For purchases of railway tickets or fuel, a transaction fee of 2.5% is levied. As per Govt.
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