Why should discussion of administrative actions be carried out through the support system and not in forums?
Moderating site forums is not an easy task. Sometimes, moderators may face a situation in a thread that they feel is not correct and that requires immediate action. Also, it may happen that, when deciding on the most appropriate actions to take in such threads, no other fellow moderator is around to check, leading the moderator to take honest and well-meant actions that they consider most appropriate. These actions, however, may prove to be incorrect when evaluated later, without the pressure, and this is why contacting site staff to request the re-evaluation of administrative actions taken by moderators is encouraged. Experience has demonstrated that discussing moderators’ actions in the forums basically produces more ill feelings without solving the issues at hand. Reporting via the support system what may be considered improper actions by moderators allows site staff to look at the issue and provide a “second opinion” that tries to be calm and objective.
