Why should companies consider implementing ITIL?
ITIL proposes that in order to improve service quality, IT must organize activities around standardized process and perform these activities repeatedly. By implementing ITIL, organizations can not only improve the level of service delivered to the business, but they can also realize cost savings through increased productivity and efficiency. Additionally, process standardization helps reduce the risk of errors. Even greater cost savings, efficiencies and risk reduction can be realized when ITIL processes are automated.
