Why record the telephone conversations?
Telephone calls are recorded for a number of reasons. This is to help avoid all the paperwork you might otherwise encounter. It also means immediate cover can be offered, where applicable, as we’re not waiting on forms to be filled out and processed. This also allows for the management of the claims process. Another reason is that it allows the undertaking of service quality assessments, which helps to ensure all call centre operators are focusing on delivering you the best possible customer service.
