Why Pers trained operators?
All PERS operators go through extensive training on the proper response to medical alarm systems. Their pledge is to treat each customer as though they were their own parent or grandparent and provide the most dignified, appropriate, and expedient response to every alarm. Make sure that the Pers trained operator will stay on line until the problem has been resolved. PERS operators encourage the elderly to use the alarm no matter how small the problem is, the cat got out, my kids haven’t called me for a week, I’m lonely. They realize the more that they can get them to push the button and talk to them, when they need to push the button they will. The call center should only monitor for professional medical alarm companies, not directly to the general public. Most monitoring stations also sell, service, and install equipment.
