Why Outsource Call Center Services to Philippines?
During the late 90’s American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency. Philippines was among the first countries to accept this new age challenge. Over the years call centers in Philippines have gained the confidence of organizations across the world. Most of the top Fortune 500 companies and other business giants have setup their offshore call center services in Philippines. Several factors have helped in this explosive growth of business process outsourcing in Philippines; favorable government policies, excellent communication networks, comparatively low wages and skilled English speaking workforce among others. Cost savings, improved quality and productivity have encouraged companies to outsource call center services to Philippines or to scale up their existing offshore operations.
