Why not use traditional enterprise software systems or ERP systems for this type of problem?
The technology systems within most internal service delivery organizations have been developed in silos and fail to properly address the real requirements of service delivery. Traditional point solutions typically address one process but are simply not designed to handle the complexity of the service delivery lifecycle—including service automation, asset management and contract management. Likewise, ERP systems have grown capabilities around service-related processes, like asset management and contract management, but these applications were created around single problems rather than constructed as one integrated service solution. As such, they are limited in functionality and inflexible to use.
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- Why not use traditional enterprise software systems or ERP systems for this type of problem?
