Why might I be asked to send in supporting documentation when I used the Benefits Card to pay for a fixed copay amount?
The IRS does not require supporting documentation if the transaction amount matches a fixed copay on your employers health or dental plan, such as a $10 or $15 office co-pay, or a $10 prescription co-pay. Because of IRS requirements, co-payments charged together, such as $10 and $20, for a total of $30, cannot be matched by the Benefits Card system and you will receive a letter requesting documentation. If you are asked for supporting documentation for a fixed copay amount, please call BenefitHelp Solutions at 503-219-3679 or 888-698-8057. In most instances this happens when the merchant code for your provider or place of purchase is not being recognized by the system.
