Why measure reference statistics using the READ Scale?
The 2002 survey conducted by the Association of Research Libraries (ARL) gives supporting evidence that many academic institutions are not completely satisfied with the usefulness of the reference statistics gathered. Using the READ Scale as a supplemental tool, libraries can give recognize the effort, knowledge, skill etc that is required during a reference transaction and also recognize the value-added service that is provided. In addition to recording reference staff personal efforts, there are practical applications for using the READ Scale: Staffing • Alter staffing patterns to best serve the users and librarians. • Can be used to supplement and strengthen the value of reference desk staffing at busy times Training / Continuing Education • For new staff. Develop a training regimen. • Continuous learning. Writing down any questions that elicit an assignment of a category of 4 or higher at the service point and share with colleagues. • Student / other service point training. Teach r
