Why Lotus & MS CRM?
There are several reasons to combine the two. First Lotus Domino has very long history and is present on the market over 15 years. Corporations might have business system built upon the Lotus Notes Domino platform and it is not desirable or even feasible from the complexity standpoint to phase it out. The second reason is possible IT strategy to balance multiple platforms to avoid over-dependence on one vendor (such as Microsoft). There might be also licensing issue if corporation has several hundred Lotus licenses it doesnt want to lose them and pay for 200 Microsoft CRM users. In this case MS CRM might be the solution for Sales department and all the other departments should stay on Lotus Lotus Domino as Messaging for MS CRM. There is no need to program this custom piece, just use MS CRM Lotus Domino connector, supported by Alba Spectrum Technologies. It has advanced functionality, versus standard MS CRM Exchange connector. Instead of using GUID in the email header, it scans Contacts
