Why isn the Media Player playing?
The following are the top reasons why Media Player may not be playing properly: • Incompatible browser (see question What software do I need to view the Media Player programs on MerckProductServices?) • You do not have the latest client player plug-ins to support the media content (see question What software do I need to view the Media Player programs on MerckProductServices?) • You do not have JavaScript enabled • You have a pop-up blocker running If you have additional questions regarding the ability to view Media Player programs, technical experts are available to answer your questions Monday-Friday from 8:00 AM-7:00 PM ET at 1-800-489-5119. You are welcome to leave a voicemail message after business hours. Your call will be returned on the next business day.