Why isn the mail merge feature working?
• Make sure you are following the instructions • Do not use copy/paste to enter the mail merge fields into your message. When entering the mail merge field into your message, type without stopping from the first left square bracket until the last right square bracket is entered. Using copy/paste or stopping to change formatting can cause extra hidden characters to be placed within this text, causing the mail merge to fail. • Make sure you are not using Word to compose your mail message. From within Outlook see “Tools / Options… / Mail Format”. Turn off the option “Use Microsoft Word to edit e-mail messages”.
