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Why isn’t the built-in microphone on my Onsight device working?

April 26, 2017built-in device isn’t microphone onsight working

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Why isn’t the built-in microphone on my Onsight device working?

1 Answer

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The microphone may be working, but the sound may be muted on the Onsight Expert computer. Check the Volume panel in the Call Window on the Onsight Expert computer to ensure that sound was enabled. Check that the Mic Mute button has not been enabled on the Onsight device. Alternatively, you may have the wrong Subject Audio Source setting configured on the Onsight device. Go to the Configuration > Audio > Source menu option and select ‘Internal Mic’.