Why is voice quality very poor?
We often find that clients may have call quality problems. A common cause of this is limited bandwidth. We have found that more and more internet providers are now offering entry level broadband plans with limited speed. These plans are often called ‘Lite’ or ‘Basic’. If you are on one of these entry level packages you may have just enough speed to support a VoIP telephone call. If you are unsure which package you are on, or how much bandwidth you have, you may perform a speed test at one of the following links. Please use the city closest to you : Vancouver Vancouver Server Speedtest Texas Texas Server Speedtest New York New York Server Speedtest Once you have run the test you should see your Download and Upload speed results. The lowest speed will be the limiting factor in your call quality. Here is what you could expect if either of your speeds are too low: Upload speed too low -> Your voice will not be clear to people you call. Download speed too low -> Your callers voice will not
