Why Is Tone So Important In E-Mail Writing?
It’s easy for e-mail writers to let their tone slip from professional to edgy or sarcastic. E- mail emboldens writers to express thoughts they would never say to a reader’s face. And e- mail is written quickly then sent. Most e-mail writers don’t review their messages as carefully as they should. When they do review messages before sending, they’re looking at the content, not the tone. But tone is important. A flippant tone that the reader doesn’t find funny, or an angry tone can damage a relationship as well as progress on a company project. Five Tips On Setting The Right Tone In E-Mail The best advice in setting the tone for your business e-mail is to write in a tone that is closest to the way you would speak to your reader in person. These five tips will help you write e-mail in a courteous and professional tone. 1. Keep Cool; Use Words Carefully Your mother probably told you that if you can’t be nice, don’t say anything at all. When writing e-mail, if you can’t be nice, wait. Wait
