Why is there no process work flow for Release Management in the best practice documentation?
Release Management is not an actual module of Service Manager, but rather a category of Change Management. This special Change category allows sub-changes to be grouped and released according to the workflow in the release master change. Q: What is the ballpark upgrade timeframe from 7.02 — 7.1x? A: This is higly dependant on your SM7.02 implementation. A low estimate for an out of the box system with a reasonable (13 – 25 months) worth of data would be 3-4 months from inception to release. Adding significantly more data or customizations to be moved to the new system can significantly expand that estimate. Plan on significant end-user training time with the new embedded best practices. Q: Are there any print enhancements (example: printing an incident ticket along with the attached documents and images) A: Yes. Service Manager 7.0x introduced an entirely new page-print engine which greatly improved native case printing capabilities. Q: If an organization is not prepared to adopt full
