Why is there a monthly credit for customers that have their paper invoices suppressed?
Time Warner Cable (like many service providers) is committed to moving towards more “environmentally friendly” operating practices. We decided that customers who choose to participate in this specific “Go Green” initiative should receive a benefit. • What is the effective date? The Paper Statement Service Charge and the Paperless Statement Green Credit will be applied to all current “non-PLG” residential customers receiving a paper invoice effective on January 1st, 2009 billing cycle. The first charge (or credit) appeared on invoices for January service. • When do customers need to act? Current customers can sign up for PayXpress at any time. New customers can sign up for PayXpress after receiving their first monthly bill. Changes must be made to your account two days prior to the end of the billing cycle for changes to reflect on the next billing statement. • What about current Price Lock Guarantee (PLG) customers that elect to have their paper invoices suppressed? Current PLG custome
