Why is there a fee for CI service?
The CI service fee is not a fee to obtain information such as medical information or the name and address of your relative. By law, the CI is not permitted to give you names and addresses of your birth relatives without their consent, and the files and documents obtained by the CI do not usually contain medical information. The CI service fee covers all the costs of locating and establishing contact with the person(s) you hope to find, including the time spent by the CI obtaining documents and information, search efforts and related expenses such as document retrieval, access to databases, and telephone charges.
