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Why is the viewer showing a “black” screen, green bars or an otherwise snowy display?

April 26, 2017bars Black display screen snowy viewer

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Why is the viewer showing a “black” screen, green bars or an otherwise snowy display?

2 Answers

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If you see nothing in the InStream viewer window, when in TV mode, and the information message in the InStream status window shows: “Now Playing: “, then the analog input signal to the video encoder may have been interrupted. Please contact the help desk.

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If you see nothing in the InStream&#153 viewer window, when in TV mode, and the information message in the InStream&#153 status window shows: ‘Now Playing:’, then the analog input signal to the video encoder may have been interrupted. Please notify your service provider of the service interruption.