Why is the trial version lost if I update my mobile device’s firmware software before activating the pre-bundled navigation license?
If you perform a firmware software update before having activated the pre-bundled navigation license, this license will be lost. If this situation arises, contact Nokia Customer Care via http://www.nokia-asia.com/support. Before calling Nokia Customer Care, please make sure that following information is at hand: • Date of license purchase • License type transfer required for (Navigation and length of license) • Customer contact information in case of further questions (telephone number and/or email address) • Order code & License code (if available – comes from purchase email) • Current IMEI code (to see your IMEI, please enter *#06# on your mobile device) • Previous IMEI code if your mobile device was exchanged • Payment method (without credit card number!
Related Questions
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- Why is the trial version lost if I update my mobile device’s firmware software before activating the pre-bundled navigation license?
- What happens to my pre-bundled navigation license if I update my mobile device’s firmware software ("firmware reflash")?