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Why is the Tax Office using external collection agencies to collect outstanding debt?

April 26, 2017agencies collect collection debt external Office tax

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Why is the Tax Office using external collection agencies to collect outstanding debt?

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The engagement of external collection agencies complements our current debt collection strategies and supports the approach of optimising voluntary payment compliance by making intelligent choices about where to best apply resources. The use of external collection agencies enables us to increase the number of taxpayers contacted, providing more opportunities to re-engage with those who have not responded to previous demands for payment.