Why is the shipping wrong on the PayPal invoice?
Etsy allows sellers to set up shipping profiles on Etsy.com, but PayPal allows sellers to set up a separate profile. If the shipping is wrong, its likely you have both shipping profiles set. You will need to adjust your PayPal account settings. If the item has already sold, you can go to your PayPal account and click on “request money” to send a corrected invoice to the buyer. To check your PayPal settings: • Sign in to PayPal at http://www.paypal.com • Go to My Account > Profile > Shipping calculations (in the Selling Preferences column) • Select the Shipping Method and click Edit • Select Yes for “Override shipping methods per transaction” and press Save Changes. Please note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction (you should not need to change anything). Also note that the above instructions are for www.paypal.com; other country-specific versions of PayPal may differ slightly.
