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Why is the shared secret the prior year California adjusted gross income when the Customer Service Number (CSN) uses the prior year balance due or refund?

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Why is the shared secret the prior year California adjusted gross income when the Customer Service Number (CSN) uses the prior year balance due or refund?

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We are mirroring the IRS process to minimize confusion and maximize consistency. We are also changing the CSN online application to use the prior year California AGI.

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