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Why is the response time slow when working with eDEP slow, and why does the system go down completely at times?

April 26, 2017completely edep Response slow system time times working

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Why is the response time slow when working with eDEP slow, and why does the system go down completely at times?

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The response time in eDEP is usually very good. There is scheduled maintenance of eDEP that is noted on the web site, and occasionally there are unforeseen problems or crashes. Please contact the eDEP Help Desk at DEP.Help@state.ma.us, if you have questions regarding eDEP system response time or availability concerns. MassDEP is working on making the response time even faster.