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Why is the Medco help desk unable to provide Product Service ID numbers?

April 26, 2017help desk Id medco Numbers Product service

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Why is the Medco help desk unable to provide Product Service ID numbers?

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A. The Product Service ID number for a medication on our file may not be the same as the Product Service ID number the pharmacy is using to submit a claim. The pharmacy may have a different manufacturer, package size, price, dosage form, dispensing size, or class than what exists in the Medco system.