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Why is the Knowledge Based Authentication (KBA) process used?

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Why is the Knowledge Based Authentication (KBA) process used?

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CMS has directed HealthDataInsights, Inc. (“HDI”) to allow providers to use a Knowledge Based Authentication method in order to securely access the HDI provider portal. The provider portal contains contact information for providers and enables providers to customize their contact information. It also contains the additional document request information as well as the receipt and review status of those records.

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