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Why is the Forgot User Name/Password screen not accepting my card account number?

accepting account card Forgot password screen user

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If you have not previously activated your card online, you will get a message that the card account number is not recognized. Please log on to the HSBC OptiPay secure web siteat the web address printed on the back of your card, and activate your account. If you have problems activating your card, please contact a Customer Service representative at the number printed on the back of your card.

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