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Why is the customer reference number (CRN) stored in the biller address book different to the one on my bill?

April 26, 2017address biller book CRN customer different Reference stored

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Why is the customer reference number (CRN) stored in the biller address book different to the one on my bill?

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This can happen as some billers generate a different CRN each time a customer is billed. It is important that you check the CRN before you confirm any payment.