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Why is the close-in processing fee for award travel not waived for tickets purchased online?

April 26, 2017award close-in fee online tickets Travel waived

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Why is the close-in processing fee for award travel not waived for tickets purchased online?

1 Answer

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10 Posted

The cost to United is the same regardless of the ticketing channel; therefore the fee is not waived online. For tickets issued on or after July 30, 2009, the close-in processing fee will no longer be charged regardless of where your award ticket is issued.