Why is the Center using Robust Process Improvement(TM) to improve health care?
One of the important advantages of employing process improvement tools such as DMAIC (define, measure, analyze, improve, control) is that they provide a systematic approach to solving complex problems. Specifically, they guide improvement teams to examine why processes fail to achieve their desired results. It is this systematic search for causes of quality and safety problems and the assessment of the relative contribution of each cause that gives these improvement tools a great deal of their effectiveness. Experience with the application of the tools of Robust Process ImprovementTM (RPI) in health care is consistent with that of other industries including aerospace, automotive, construction, electronics and more. The Center is using these tools to identify the most pressing problems, measure their impact, discover their causes, develop specific solutions that are targeted to each important cause, and thoroughly test the solutions in real-life situations. The Center relies on the reac
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