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Why is TECH LINE closed for lunch?

April 26, 2017closed line lunch tech

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Why is TECH LINE closed for lunch?

1 Answer

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TECH LINE is closed from 12:00pm to 1:00pm CST for lunch. Based on current staffing levels, closing for lunch reduces call hold times and the need to leave messages, when compared with split-lunch staffing. This impacts each area of the country differently, and has proven best overall.