Why is Sophos not updating with a wireless connection?
If you have Sophos installed on your laptop computer (or a desktop computer connected primarily to a wireless network), Sophos might not update itself upon connection. The problem here is that it generally takes a few minutes to establish a wireless connection, and Sophos attempts to update itself immediately upon opening. You will know that Sophos has not updated itself if there is a white “x” on the blue Sophos shield on your desk tray. To update Sophos manually, first establish a connection to the wireless network. If you are using the VCU wireless network, this means you will need to open a browser window and sign in using your eID and password (it does not matter what website you visit-you merely need to sign in and have the browser connected to your home page). Then (Windows) right-click on the Sophos shield in your desk tray or (Mac) click on the Sophos shield on your menu bar and (both) click on Update Now. Sophos will automatically update itself.
