Why is quality important?
The competitive pressures facing business today can be intense. In times past, quality acted as a distinguishing characteristic between a company and its competitors. In today’s world, however, quality has become mandatory. It is an assumed characteristic. The distinguishing features then become verifiable quality, continuous improvement, innovation, superior customer service, etc. That’s why an accredited quality management system becomes mandatory in today’s environment.
Quality is important because improving quality improves business. Dr. W. Edwards Deming developed the Quality Chain Reaction. Improve Quality Quality is the focus; all that follows in the Chain Reaction results from improvement in quality and will not be sustainable over the long term without it. Reduce Costs As quality improves, costs are reduce because waste is minimized. Improve Productivity As costs are reduced, fewer of the organization’s resources are spent producing defective goods and services, leaving them free to be devoted to work that adds value. Capture the Market Improved productivity enables the organization to pass savings along to customers, thus attracting more customers to the market through lower prices as well as improved quality. New markets are created by producing products and services that meet changing customer needs. Stay in Business Capturing the increasing market helps ensure the long-term viability of the organization. Provide Jobs and More Jobs An organiz
