Why Is Pink Elephant Verification Important?
Many IT organizations are adopting the ITIL framework to help them align their priorities with business objectives and efficiently deliver services. When searching for a solution, many companies look to Pink Elephant as an objective, credible third-party source to perform standardized due-diligence on offerings in the marketplace, thus ensuring that the solution of choice has met the mandatory functional criteria to support ITIL. Serena’s solution has been awarded PinkVerify Service Support Enhanced, giving you the peace of mind that it meets (and we believe, exceeds) your needs in the ITIL process areas of Incident, Problem, Change, Release and Configuration Management. What is Serena’s Solution? As Change Governance becomes an imperative, the ITIL foundation is a significant underlying factor. Managing Incidents and Problems to resolution, ensuring Change and Release processes are strictly followed, and fully understanding complete Configuration information and impact prior to approv
