Why is non-verbal communication important to HR Pros?
Many of you will know that non-verbal communication is important because it conveys important messages via our body movements, intonations, facial expressions and gestures etc. You might think of watching your body language while presenting but have you ever thought about it strictly in the sense of HR scenarios at work? Or have you ever prepped your managers on non-verbal communication in these situations? What about when you go for a job interview? An experiment by Forbes and Jackson (1980) observed behaviours of accepted candidates and compared them to applicants who were deemed unsuccessful for the roles on offer. Consequently they discovered that the accepted candidates engaged more in direct eye contact, had more head movements and smiled more than who were unsuccessful. *notes down for next interview* These posts will hopefully give you some food for thought when considering your own non-verbal communication as a HR Professional and how to interpret other people’s non-verbal cue
