Why is my WebFile account suspended?
If several attempts are made to log-in to your WebFile account with an invalid password, the system will suspend your account for security reasons. To resolve this issue, hit the Reset Password button. To reset, you will need to answer the security question established when the password was created. After entering the security information you will have the option to change the password and security question. If you are unable to complete this process, contact the Comptroller’s Electronic Reporting Section at (800) 442-3453. You can also e-mail us at WebFileHelp@cpa.state.tx.us.
If several attempts are made to access your WebFile account with an invalid password, the system will suspend your account for security reasons. To reset your password, choose the “Reset Password” button. You will need to answer the security question established when the password was created. After entering the security information you will have the option to change the password and security question. If you are unable to complete this process, contact us at (800) 442-3453. You can also e-mail us at WebFileHelp@cpa.state.tx.us. You will need to provide identifying information, such as past gross receipts or total revenue, the last payment amount that is greater than zero, or your WebFile number, before we can release this confidential information.
