Why is my eFax number busy or not answering?
If someone is unable to send faxes to your eFax number, please ensure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes. Please remember that most eFax Free numbers can not receive faxes from senders outside of the country. Click here for a table containing other international eFax numbers with similar inbound faxing restrictions. If your eFax number is working but a particular caller cannot reach you, the caller may have a problem with their local or long-distance phone carrier. If all else fails, dial the number yourself. If you can connect to the number, all potential senders should be able to connect and send you a fax. If your number is unreachable from all areas, we may be experiencing a temporary problem. If you are experiencing a prolonged outage that is not listed on our System Status page please contact Customer Service: freehelp@mail.efax.
If someone is unable to send faxes to your eFax number, please ensure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes. Please remember that numbers beginning with 0870, 0871 or 0845 may not be able to receive faxes from senders outside of the United Kingdom. Also bear in mind that most eFax Free numbers cannot receive faxes from senders outside of the country. Click HERE for a table containing other international eFax numbers with similar inbound faxing restrictions. If your eFax number is working but a particular caller cannot reach you, the caller may have a problem with their local or long-distance phone carrier. If all else fails, dial the number yourself. If you can connect to the number, all potential senders should be able to connect and send you a fax. If your number is unreachable from all areas, we may be experiencing a temporary problem. If you are experiencing a prolonged outage that is not listed on our System
