Why is my download an .asp or .asx file and not a MP3 or FLAC file?
This is most likely because you are using a web browser other than the latest version of Internet Explorer, Safari or Avant to download your show. Though other browsers may occasionally work, for the most consistent results, only use the two browsers mentioned above. Why does the Download Manager pause or stop? This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, please disable it for the purposes of downloading the music and try again. You may have to consult the documentation that came with the security software, we will not be able to help you troubleshoot this kind of software. If you are still unable to download the entire show at once, it may be a circumstance related to the specific setup of your computer that is preventing you from using this feature. In this case, you can use the manual download option. Why did I not receive my passcode? Your email service might have a built-in spam
