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Why is my current Cashback Bonus balance a different amount than the Cashback Bonus available to redeem?

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Why is my current Cashback Bonus balance a different amount than the Cashback Bonus available to redeem?

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You can only redeem your Cashback Bonus in increments of $20. For example, if you have $30 Cashback Bonus in your Account, you will have $20 in Cashback Bonus available to redeem.

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