Why is my cashback showing as pending?
Initially, after you make a purchase, our partner merchants confirm the transaction to us as “pending”. This will be the initial status of all purchases until the merchant confirms them. The retailers wait until the end of the returns period, make sure the purchase wasn’t returned, payment cleared etc., and then report to us that the purchase is “approved”. We will then update your account. Sometimes transactions “fail” or “reverse” when people fail applications (eg. for insurance products) or return their products. Under these circumstances, we will also fail or reverse the cashback in your account. Please note, our thousands of partner retailers have various timescales to approve transactions. Retailers normally take between a few days to about 6 weeks to approve transactions. Once a retailer as reported back to us, we credit your cashback as soon as possible.
