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Why is my Augsburg Fortress credit account number (NOT “online” account number) rejected?

April 26, 2017account augsburg credit fortress online

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Why is my Augsburg Fortress credit account number (NOT “online” account number) rejected?

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Augsburg Fortress credit account numbers must be entered with 10 digits. If you use an 8-digit account number, please add “01” to the end to obtain your full 10-digit account number. (Example: 98765401 becomes 9876540101.) Be sure to enter digits only; no hyphens or spaces.