Why is Microsoft developing a new CRM solution for small and medium markets?
A. We’ve been working with these companies for years. We’ve seen that they want to improve their customer relations, but they haven’t found solutions that meet their needs for rich features that are also very easy to deploy and use and that work with their productivity and business applications. We’ve focused on meeting that need. Q: Who can use Microsoft Customer Relationship Management? A: Microsoft Customer Relationship Management is best suited for small and medium-sized companies. Q: What does this mean for partners? A: Our commitment to our partners remains unchanged. CRM partners have been briefed on our announced CRM solutions as well as the vision for the Business Solutions group. Most of our CRM partners are playing in a space above our target markets (enterprise segment), and/or have existing back-office relationships with Microsoft Great Plains. Q: Does Microsoft have plans to target the enterprise in the CRM space? A: No, we do not have plans to target the enterprise in th
