Why is it more effective to have Labor Relations Services professionals conduct an Opinion Survey instead of our own personnel?
Because our bilingual and multicultural consultants are either viewed as “employee advocates” or, at a minimum, as “neutral” by participating employees, employees tend to express 20-30% more information to our consultants than they otherwise would to an employer’s internal management team. That’s where our value is found. Simply put, we are non-threatening to employees because their remarks remain anonymous and they know that we do not have the power or authority to hire, fire, promote or demote employees because of their remarks. It is this unfiltered information provided by employees that is generally most effective in terms of flushing out the true issues and identifying potential union “hot spots.” It is far and away the best manner in which to communicate management’s concern for employees. We have found that our Opinion Surveys are significantly more effective than the traditional paper and pencil variety as well as those conducted by internal management.
