Why is it important to meet internal customer needs?
I work in Human Resources and I can give you my interpretation on this… If our department does not meet internal customer needs, then we wil not be meeting our objectives. We would not be cost effective and will not be adding value to the organisations overall mission and objectives. If we were to continue this way, then it is likely that we would be the first department to be cut in a crisis. If we not fulfilling our objective (i.e. what the company put us there to do), why keep us there when we’re costing money?? Also, in our situation, if we were not meeting the needs of our customers (line managers, senior managers and general employees) then we could be costing our organisation even more by not following procedure and policy and, in turn, the law. HR departments are outsourced for lesser reasons! Hope that helps!
