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Why is it common for utilities to overcharge customers?

April 26, 2017common customers overcharge utilities

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Why is it common for utilities to overcharge customers?

1 Answer

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A. Many factors make it difficult for utilities to generate accurate bills for commercial customers. Rising energy prices, fluctuating demand charges, complicated tax codes, deregulation, mergers, malfunctioning meters, and outsourced customer service all add up to numerous and consistent billing mistakes. Unfortunately, you pay the price.